Chatbots, User Experience and PeopleSoft

9:45 AM–10:45 AM Apr 24, 2018

Reef C


Session ID: 110070

Abstract: Many of you have upgraded to PeopleSoft's 9.2, their last major release. While you strategize about your next big step in HR and Student systems you may be asking: what improvements can be done today to your PeopleSoft implementation? Maybe more importantly, how can you improve your user's experiences and not lose that investment when you begin to implement cloud applications? The hottest area right now is Artificial Intelligence and Chatbots and you can deploy them today with your existing PeopleSoft! This session will explain this exciting new technology and how it can improve your user experience complete with a live demo. We will conclude the session with a quick look at the Oracle Content and Experience Cloud which is the next step for PeopleSoft Interaction Hub customers.

Objective 1: 1. Learn about Artificial Intelligence and chatbots including how you can implement them

Objective 2: 2. Understand how chatbots can bring a better experience to your students, employees and faculty

Objective 3: 3. Learn about the next-generation user experience application (Content and Experience Cloud) and how to transition from the Interaction Hub

Audience: Technical/Functional