Session ID: 10417

Abstract: San Jose has become America’s most innovative city leveraging the Oracle product portfolio to digitize, transform and provide the next-gen city services to residents. Providing city services is has become extremely challenging today given the expansion of communication channels well beyond just telephones. In the path to innovation, the city has leveraged Oracle PaaS (ICS, Data Visualization), SaaS (Oracle Service Cloud) and Mobile platforms to provide citizens with an engaging, convenient way to connect with City government, including rich, multi-channel methods for public communications.

Objective 1: Give guidance on how oracle cloud products can help government deliver smart city service solutions.

Objective 2: Share experience of designing, building and deploying the San Jose 311 solution and outline the oracle platforms used.

Audience: -All-