Session ID: 10448

Abstract: Carglass, the German market leader in repairing and replenishment of windscreens has improved the customer journey and digitalized the process of order acceptance. The order is created together with the customer and the signature for the job is taken completely digital on a mobile device. In real-time a signed digital document is created and attached directly to the order in Oracle EBS. The document is usable for several legacy applications. This works in the Carglass branch but also for mobile jobs e.g. at the customers home. We will share lessons learned from the implementation and ideas for improvement.

Objective 1: Show the interaction of custom mobile application and Oracle E-Business Suite

Objective 2: Explain requirements for Europeans data privacy laws

Objective 3: Explain technical challenges in creating BI Publisher documents

Objective 4: Discuss about technical improvements

Audience: -All-